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14 days, no explanation required. This page exists so there is no ambiguity about it.
Last updated 25 July 2026
Any purchase can be refunded in full within 14 days. You do not have to say why, fill in a form, answer a survey, or talk to anyone who will try to change your mind. One line by email is enough:
Refund please — [what you bought].
Send it to contact@pairfoundry.com or use the contact form.
Yes, this applies even if you downloaded the files and read all of them. We are not going to check, and a policy with an asterisk on it is not a policy.
The refund goes to the original payment method. We cannot send it anywhere else.
Cancel any time. From your account page or by emailing us. Cancelling stops future charges immediately.
You keep access until the end of the period you paid for. Cancel on day 3 of a month you paid for, and you have it until day 30. We do not cut you off early.
Within the first 14 days of your first payment, you can have that payment refunded in full instead — same rule as anything else.
After 14 days, we do not refund part-months as a matter of course. If something unusual happened — you were charged for a month you could not use, the site was broken, you were double-billed — email us and we will make it right. That is not a special exception; it is what we would want if it were us.
Annual memberships: within 14 days, full refund. After that, email us and we will work out something fair based on how much of the year is left.
Outside the window we are not obliged to refund, but we would rather have an honest answer than an unhappy customer. If the material was not what the page described, if a file is broken, or if something went wrong at our end — tell us. We will fix it or refund it.
What we will not do is refund a purchase from a year ago because you have stopped using it. That is what the 14 days is for.
Charged and did not get access? Charged twice? Email us with the reference from your receipt and we will sort it out by hand, usually within a few hours. Please do that before opening a chargeback — a chargeback takes weeks and costs us a fee, and we can almost always fix it in minutes.
If you are a consumer in the UK or EEA, you have a statutory 14-day right to cancel distance purchases. That right normally ends once you access digital content — but we do not rely on that. Our policy above is at least as good, and it is the one we apply. Nothing here limits any right you have by law.